What does CPP do with my personal information?
Don't worry. We are fully committed to ensuring the privacy, confidentiality and integrity of customer information.
We do not collect any personal information from visitors to the public areas of our website. However, we do collect statistical information such as the number of visitors to certain areas of the website during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.
If you decide to apply for a policy online or register to use the members' servicing area of the site, we'll collect personal information about you as you enter it into the requested fields. You can rest assured that all personal data collected is processed in accordance with the Data Protection Act, 1998.
How your personal data will be used.
The ways in which we will use your data collected during the course of your policy are outlined in the Data Protection Notice contained within the Policy Terms and Conditions -- we recommend that you read these carefully; they are available online and will be sent to you in your Welcome Pack and at renewal.
In addition to the above, we will collect information such as the IP address from which attempted logons to the members' servicing area are made and details about failed logon attempts for the purpose of possible investigation into misuse or abuse of the website.
What about data security?
We take data security very seriously and go to great lengths to ensure your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data we hold. Our Information Security Systems have been verified by accreditation in the form of our BS7799 certificate for Information Security Management.
We are continually reviewing and updating our security procedures as new technologies become available. All areas of this website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.
Should your logon details (for the members' servicing area) be entered incorrectly on 3 occasions, your online account will be locked, although your policy can still be accessed by telephoning customer services. This is to protect your on-line account from misuse. Your account will also 'timeout' after 15 minutes during which no activity is recorded. This will reduce the risk of someone using your account without permission if you have forgotten to logout. If you need to reset your online account details for whatever reason, you can request help and guidance online or by phoning customer services.
Your activation codes, passwords and pass phrase questions/answers should be treated in the same way as you would treat you bank and credit card PIN numbers. Do not give your online account details to anyone not authorised to use your online account. We will never request that you disclose this information at any time other than when you use this website.
What are my rights?
Remember that you have a right to see all the personal information we hold about you. Details of how you can request a copy of all the personal information that we hold on file are shown in each of the product terms and conditions. Please note that there may be a separate administration charge for this service.