With greater certainty the Group can now begin to finalise and implement our strategic business plan, focused on trading from a platform for growth.
In the medium term, in order to deliver sustainable, attractive returns, the Group is focused on the following four strategic priorities, which support its existing revenue, new income generation and growth ambitions. These are to;
- implement an enhanced market-led business model;
- innovate and leverage existing capacity and resource;
- optimise financial performance; and trade from an improved and effective operating environment, embracing new digital technology to allow customers multi-channel access to services.
Work is well advanced with the Group’s transformation plan as well as its product, digital and commercial development plans, which support the four strategic priorities and will allow CPP to regrow and evolve as an international assistance business.
The core areas of focus include: maximising value from the established product portfolio; launching assistance products and providing channel capability, particularly in the digital and mobile space which further develop and increase the Group’s digital capabilities and support customers and Business Partners resulting in lower cost service delivery and enhanced customer satisfaction; replacing the existing IT systems to deliver a modern, cost effective IT infrastructure; enhancing consistency of controls and governance throughout the Group; simplifying and improving business processes that support product innovation and testing pilot products through to launch; and further developing our range of international Business Partners.