Business Model

Business Model April 2014

Our business model

We operate internationally as three regions, working with our Business Partners. Through our business-to-business-to-consumer (B2B2C) operating model we service 4.4 million live policies and manage claims of our core assistance products. Our business model targets revenue growth and cash generation through sustainable renewal rates and new income. This is focused on improved performance with the objective of generating and delivering longer term value for shareholders and other stakeholders. We measure our progress against our Key Performance Indicators (KPIs).

Business Partners

The Group provides services and products to customers through Business Partners.

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Customer service and interaction are key to the success of our business and our relationships with Business Partners and customers.

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Other UK CPP Websites

Find out more about CPP from our other UK websites.

Visit our consumer website

Visit our new consumer website

CPP Offices

CPP operates across in the UK and overseas in the UK and Ireland, Europe and Latin America and Asia Pacific.